Lumeris adds Google Gemini symptom-checking AI to primary care platform Tom
Tom, powered by Gemini, lets high-risk patients report symptoms between visits for timely care.
Lumeris, a value-based care company, announced that its primary-care-as-a-service platform, Tom, now includes a symptom-checking capability powered by Google's CX Agent Studio and Gemini. This allows patients to report symptoms, ask health-related questions, and receive conversational support between medical visits. The feature is currently deployed with a major Medicare Advantage plan serving high-risk members, with broader availability expected later in 2026.
According to David Carmouche, M.D., Lumeris chief medical and commercial officer, the capability expands Tom's role as an active member of the care team, helping organizations identify patient needs earlier, streamline workflows, and support more timely interventions. This integration represents a practical use of generative AI in healthcare, focusing on high-risk populations where timely access to support is critical.
- Lumeris integrated Google Gemini and CX Agent Studio into its Tom primary-care platform for symptom-checking.
- The AI enables conversational symptom reporting and health Q&A between patient visits, initially for a Medicare Advantage plan.
- Broader rollout is planned for later in 2026, with a focus on high-risk populations and earlier care interventions.
Why It Matters
Brings generative AI symptom-checking directly into primary care workflows, potentially reducing avoidable ER visits for high-risk patients.