ElevenLabs AI Now Powers Customer Service at Major Companies
Your next customer service call might be handled by AI—faster and maybe better.
ElevenLabs, a company that makes AI voices, announced that over half of its revenue now comes from businesses using its technology. Five of the 10 largest tech companies, insurers, and telecoms use ElevenLabs for daily operations. The company's AI agents can speak naturally, understand context, and collaborate with humans. For example, Customers Bank uses AI agents for 24/7 customer support, and Banco Inter handles over 2 million customer service interactions per month in multiple languages. This means you might soon talk to an AI when you call your bank or phone company.
The appeal for businesses is clear: AI agents can work around the clock, speak multiple languages, and handle routine inquiries. This can save companies money and reduce wait times for customers. Ramp, a finance company, uses ElevenLabs to create videos and even a 'voice' for their brand. According to ElevenLabs' Chief Revenue Officer, we're entering an age where people may prefer talking to AI in some cases because it's faster. The technology is moving from pilot programs to full production, meaning it's becoming a normal part of how companies operate.
However, there are catches. As AI takes over more customer interactions, human jobs in call centers could be at risk. Also, relying on AI for sensitive tasks like banking raises privacy and security concerns—your voice data and personal information need to be protected. And while AI can handle simple requests, it may struggle with complex or emotional issues where a human touch is needed. Companies claim they still offer human support for those who want it, but the balance may shift.
Overall, ElevenLabs' growth shows that AI voice technology is becoming mainstream in business. For consumers, this could mean quicker service and fewer hold times, but also less human interaction. It's a trade-off that each of us will navigate as more companies adopt these tools. The key is to stay informed and know your options when you contact customer service.
- ElevenLabs' AI voice agents are used by major banks, telecoms, and tech companies for customer service.
- These agents can handle routine inquiries 24/7 in multiple languages, potentially reducing wait times.
- The rise of AI agents may lead to job losses in call centers and raises privacy concerns about voice data.
Why It Matters
You may soon talk to AI for customer service—faster, but with fewer human jobs and privacy risks.