ElevenLabs Makes AI Voices Sound More Human for Business
Your next customer service call might be handled by AI that sounds just like a person.
ElevenLabs introduced new models, agents, and deployment options at its New York Summit to help businesses interact with people through AI and find new ways to generate revenue. CEO Mati Staniszewski said conversational agents will become critical infrastructure for every enterprise within a few years, as essential as cloud or payments. The company previewed updates to make interactions between AI systems, customers, and employees feel more natural, including domain-specific Speech to Text models like Scribe v3 Medical for healthcare, which can distinguish complex drug names such as cycloserine and
- ElevenLabs introduced new AI models that can be customized for specific industries, like healthcare, to reduce errors.
- The Interaction Engine manages conversations to make AI sound more natural and choose the right AI for each task.
- Businesses will soon be able to fine-tune AI models with their own data, making interactions more personalized.
Why It Matters
This could make customer service faster and more accurate, but may also reduce the need for human representatives.