What it takes to make agentic AI work in retail
A major US retailer details its AI agents for validating requirements and generating test cases.
Deep Dive
In an Infosys Knowledge Institute podcast, Prasad Banala, a director at a major US retailer, explains how his team operationalizes agentic AI across the software development lifecycle. They use AI agents to validate requirements, generate and analyze test cases, and accelerate issue resolution. The process maintains strict governance with human-in-the-loop reviews and focuses on measurable quality outcomes, showcasing a real-world enterprise implementation beyond theoretical frameworks.
Why It Matters
It provides a proven blueprint for enterprises to deploy autonomous AI agents while maintaining control and quality.