What is going on with this company's communication, seriously?
A viral post from a purported insider reveals a massive customer service breakdown.
Deep Dive
A viral post, allegedly from an OpenAI employee, claims the company is arrogantly ignoring at least 20,000 verified customer complaints. The author argues the company is not customer-oriented, viewing users as "raw material" rather than a target audience, and has canceled their subscription in protest. The post suggests OpenAI fears acknowledging problems because its revenue relies on investment, not customers, leading to a culture of silence toward paying users with legitimate concerns.
Why It Matters
This exposes a potential systemic failure in how leading AI companies handle user trust and support at scale.