New Relic transforms productivity with generative AI on AWS
An AI assistant slashes search times from a full day to seconds for engineers.
Deep Dive
New Relic built an AI assistant, NOVA, on AWS to solve a major productivity drain. Its engineers were wasting over a day searching fragmented internal docs and systems. The tool now handles over 1,000 daily queries with 80% accuracy, connecting to Confluence, GitHub, and Slack. It automates workflows like permission requests, turning lengthy searches into instant answers and actionable tasks.
Why It Matters
It shows how AI can solve common internal inefficiencies, freeing skilled workers for more important work.