Rocky Bot: Knoxville's New AI Assistant Handles City Questions
No more phone trees — get city help in seconds, any time.
Deep Dive
Knoxville's 311 Center for Service has launched Rocky Bot, a new AI-driven chatbot that helps residents report problems and get answers. Rocky Bot is the latest local government AI assistant.
Key Points
- You can report a pothole or streetlight issue by chatting with Rocky anytime, day or night.
- No new apps or downloads needed — Rocky works through Knoxville's official 311 website.
- The bot is part of a growing national trend of cities using AI to cut wait times and free up staff.
Why It Matters
Faster, easier access to city services without waiting on hold or during office hours.