iPhone 18 Pro Max Losing Service on AT&T? Apple Will Replace It Free
If your iPhone can't call or text on AT&T, you might get a brand new phone for free.
If you own an iPhone 18 Pro Max and use AT&T, you might have experienced a frustrating problem: your phone suddenly can't make calls, send texts, or use mobile data. It may even show 'SOS' mode. This issue has affected a small number of users, and AT&T has warned that it could even prevent calls to 911. The cause is still unknown, but it might be related to the phone's cellular hardware.
Apple has released two updates—iOS 27.0.1 and a carrier settings update—to help prevent this problem from happening. However, if your phone has already lost service, these updates won't fix it. You'll need a replacement phone. The good news: Apple has confirmed it will replace affected phones for free. So if your iPhone 18 Pro Max on AT&T is stuck without service, don't panic—you can get a new one at no cost.
To get your free replacement, contact Apple Support. Explain that you have an iPhone 18 Pro Max on AT&T that lost service, and mention whether you've installed the updates. Then request a replacement. AT&T is also working with Apple to resolve the issue. If you haven't lost service yet, install the updates immediately to prevent it. Go to Settings > General > Software Update for iOS 27.0.1, and then check Settings > General > About for the carrier settings update. Stay connected!
- Some iPhone 18 Pro Max phones on AT&T can't make calls, send texts, or use data—even 911 calls may fail.
- Apple released two updates to prevent the issue, but they won't fix phones already affected.
- If your phone is already affected, Apple will give you a free replacement—just contact Apple Support.
Why It Matters
If you have this phone and carrier, you could lose service and need a free replacement to stay connected.