How Lendi revamped the refinance journey for its customers using agentic AI in 16 weeks using Amazon Bedrock
Australian fintech built an agentic AI that monitors loans and auto-fills forms, scaling personalized service.
Lendi Group, one of Australia's fastest-growing fintech companies, has launched 'Guardian,' an agentic AI application built on Amazon Bedrock that fundamentally reshapes the home loan experience. Developed in a rapid 16-week sprint, Guardian addresses the critical gap where most homeowners lack visibility into whether their mortgage remains competitive as rates and property values shift. The AI serves as an around-the-clock companion, proactively monitoring loans and providing personalized insights, which transforms a traditionally reactive and manual process into a proactive, guided journey.
The technical solution leverages Amazon Bedrock's foundation models and Guardrails for safety, with deployment scaled via Amazon Elastic Kubernetes Service (EKS). Guardian's core functions include continuously scanning thousands of home loan products, tracking real-time equity positions, and—most significantly—streamlining refinancing by auto-populating forms using internal and external data. This architecture allows Lendi to scale highly personalized service, automating administrative tasks so human brokers can concentrate on high-value, empathetic client interactions, thereby maintaining trust while driving efficiency.
- Built in 16 weeks using Amazon Bedrock's foundation models and Guardrails for accelerated, safe development.
- Agentic AI performs continuous loan monitoring, real-time equity tracking, and auto-populates refinancing forms to reduce friction.
- Deployed at scale on Amazon EKS, freeing human brokers from administrative tasks to focus on complex client relationships.
Why It Matters
Shows how agentic AI can automate complex, paper-heavy financial processes at scale, creating a new service model.