IskayPet's New AI Assistant Answers Employee Questions Instantly

IskayPet, a pet care company with over 330 stores in Spain, Portugal, and France, struggled with a common problem: employees wasting time searching through hundreds of documents for answers. Whether it was a return policy, a veterinary protocol, or an onboarding step, staff had to manually dig through SharePoint files in four languages. This was slow and often led to outdated or wrong information.

To fix this, IskayPet built an AI assistant using Amazon Bedrock Managed Knowledge Bases. This service handles all the technical complexity of retrieving information from documents and generating answers. Employees simply ask a question, and the assistant finds the most relevant passages from documents they're allowed to see, then provides a clear, cited answer in their language. It's like having a super-smart search engine that understands questions and gives precise answers.

The best part? IskayPet didn't need to hire a big tech team. They used Kiro, an AI-powered development tool, and Claude Haiku 4.5, a fast and cost-effective AI model, to build the entire solution quickly. They also connected the assistant directly to their existing SharePoint, so documents stay in place and are automatically updated. The assistant can even read text from images and scanned documents, making all content searchable.

This means employees can get answers in seconds instead of hours, reducing errors and improving productivity. The catch is that the assistant relies on the quality of documents in SharePoint; if those are outdated or incomplete, the answers will be too. Also, while it's built to handle multiple languages and countries, it may require ongoing tweaks as the business grows. Still, for IskayPet, it's a huge time-saver and a step toward smarter knowledge sharing.