ElevenLabs Now Detects AI Voices on Customer Service Calls
Your next customer service call might be answered by an AI — or you might be one.
When you call a business or government office, the voice on the other end might not be a person. It could be a personal AI assistant running an errand for someone, a business AI confirming an order, or even a cloned voice pretending to be a customer.
ElevenLabs, a company known for AI voice technology, is now releasing a tool called synthetic voice detection inside its ElevenAgents platform. This tool listens to the first few seconds of a call and decides if the caller is human or AI-generated.
Businesses can then set rules for what happens next — for example, sending AI callers to a self-service menu or flagging suspicious cloned voices for review. The detection works on live audio and doesn't rely on watermarks, so it can catch AI voices from other sources too. ElevenLabs is also joining the Personal Agent Protocol working group, led by Meta and Sierra, to help create standards for how AI agents identify themselves, who they represent, and what they're allowed to do. This matters because as more AI agents make calls and interact with businesses, both companies and consumers need clear ways to know who — or what — they're talking to.
- ElevenLabs can now tell if a caller is human or AI in the first few seconds of a call.
- Businesses can set rules for AI callers, like routing them to self-service or flagging cloned voices.
- The company is helping create standards so AI agents identify themselves when interacting with businesses.
Why It Matters
This could reduce phone scams and make customer service faster by sorting human and AI callers.