New AI System Knows When to Ask for Help

In human-AI collaborative decision making, human review can prevent unsafe AI decisions, but each human judgment is costly. Treating human intervention after AI abstention as a one-off fallback misses the opportunity to improve future AI decisions for greater automation, yet AI adaptively learning from selectively queried human feedback breaks safety guardrails calibrated for old models.

We approach this challenge with CARE---calibrated adaptive rectification and escalation---an end-to-end pipeline that combines AI models and human reviewers to guarantee safe, human-aligned decisions, while continuously learning from human feedback to achieve greater automation with fewer human queries. CARE is principled, general, modular, and works with any black-box AI model.

Our novel adaptive calibration module guarantees risk control at every time step for any rectification module. We further show how CARE improves query efficiency when the AI model is well trained and the human-AI misalignment has a clear structure. Experiments on four safety-critical real-world datasets spanning driving, language, and robotics demonstrate that CARE achieves human-aligned decisions while reducing human queries by 25-81% relative to baselines.