Amazon Bedrock AgentCore powers AI companion to streamline AWS support
Cut incident investigation time from 45 minutes to minutes with a single conversational agent.
Deep Dive
Build an AI-powered AWS support companion using Amazon Bedrock AgentCore. The agent analyzes CloudWatch logs, searches AWS documentation, queries AWS re:Post, and creates support cases—all from a single conversational interface. It uses Strands Agents and MCP servers. Deployment is via a single CloudFormation script with a web frontend on AWS Amplify. This approach can reduce the context-switching that currently adds 30–45 minutes per incident investigation before resolution work begins.
Key Points
- Uses three MCP servers for AWS documentation, support APIs, and service APIs to unify tool access.
- Reduces manual investigation time by 30–45 minutes per incident through conversational interface.
- Deployable via single CloudFormation template with React frontend on AWS Amplify and Cognito auth.
Why It Matters
DevOps teams can resolve incidents faster by unifying AWS tools into one AI-powered conversational interface.