AI voice startup Vapi hits $500M valuation after landing Amazon Ring

Vapi, an AI voice infrastructure startup founded by Jordan Dearsley and Nikhil Gupta, has hit a $500M valuation after landing Amazon Ring as a customer. Ring evaluated over 40 AI voice vendors before choosing Vapi in Q4 2024 to handle its holiday customer-support surge. Today, Ring routes 100% of its inbound calls through Vapi, and customer satisfaction scores have improved, according to Ring VP Jason Mitura. The deployment helped Vapi raise a $50M Series B led by Peak XV Partners, with participation from Microsoft's M12, Kleiner Perkins, and Bessemer Venture Partners, bringing total funding to $72M.

Vapi provides tools for building, deploying, and managing voice agents across customer support, lead qualification, and appointments. The startup processes 1-5 million calls daily and has handled over 1 billion calls total. It differentiates by focusing on the infrastructure and orchestration layer, giving enterprises granular control over AI agent behavior. Vapi's self-serve platform has attracted over 1 million developers. Enterprise customers include Kavak, Instawork, New York Life, UnityAI, Cherry, and Intuit. With 100 employees, Vapi plans to use the new funding to expand engineering and go-to-market teams.