74% of workers ask AI instead of colleagues, risking isolation and stunted growth
Survey shows AI is replacing coworker questions, leading to loneliness and lost learning.
A wave of recent surveys highlights a growing workplace trend: employees are turning to AI chatbots like Claude instead of asking colleagues questions. The MyIQ study found 74% of AI users now prefer chatbots over coworkers. Workday reported Gen Z is 12 times more likely than Gen X to feel “completely disconnected” from teammates, while Adobe’s research showed 68% of workers are more comfortable asking a chatbot an obvious question than a human. Employees like Maria Goyal, a 25-year-old marketing agency worker, say relying on AI makes them feel isolated and stunts deeper learning.
Experts caution that replacing everyday interactions with AI erodes trust, mentorship, and the informal knowledge-sharing that builds strong teams. Constance Noonan Hadley, founder of the Institute for Life at Work, notes that asking a coworker a question reveals expertise and willingness to help—information lost when using a chatbot. With one in three adults reporting loneliness (CDC) and remote work exacerbating the issue, researchers warn the trend could weaken workplace relationships and career growth if not addressed. Leaders are urged to create deliberate opportunities for human connection.
- 74% of workers now ask AI chatbots questions instead of colleagues, per MyIQ July survey
- Gen Z is 12 times more likely than Gen X to feel completely disconnected from coworkers (Workday)
- 68% of employees prefer asking a chatbot an obvious question over a coworker (Adobe for Business)
Why It Matters
As AI replaces coworker interactions, professionals risk losing informal learning, mentorship, and workplace relationships.